Welcome to The Story Tree. With over 20 years of customer service you can rest assured that your satisfaction is my priority. The end result of your tree is a joint effort between us. We will communicate often in order to ensure your happiness with the product. If you have any questions, please feel free to convo me.
Except for holiday times, when payment in full is required, a deposit must be made to commission a large, 14 x 17 tree. Upon completion of the item, I will mail photos to the buyer for their "approval". Upon acceptance, an invoice is generated via PayPal or Etsy and full payment is expected. Money is held in my account while I ship out the item.
For all other items, including the 11" x 14" Commissioned Tree, payment in full is required when placing the order.
Your files will be available to download once payment is confirmed.
My standard method of delivery is via 2-3 Day Priority Mail with Tracking. If a buyer is in a crunch for time, I can also use Priority Mail Express, which is guaranteed overnight delivery. Buyer is responsible for shipping fees.
All sales are final. However, if there are any issues due to shipping damages, I will work with you to meet your satisfaction.
Turnaround time depends upon the time of year. Late fall tends to be when orders come in quickly as shoppers think of giving a pet portrait as a holiday gift. I suggest placing your order over the late summer in order to get an early place in line.